1. THESE TERMS
1.1. These are the terms and conditions by which we supply products to you.
1.2. Please read these terms carefully before you place an order with us. These terms will set out who we are, how we will provide products to you, what to do if there is a problem, and other important information. If there are any details you need further information on, please contact us.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. We are Comprehensive Liquor Limited a company registered in England and Wales. Our company registration number is 05974614 and our registered office is at Units 1-3 Concorde House, Charnley Road, Blackpool, Lancashire, United Kingdom, FY1 4PP. Our registered VAT number is 5343 529 50.
2.2. You can contact us by phone on 01253 620376 or by email to info@comprehensiveliquor.com
2.3. We may contact you by telephone or in writing to the email address provided in your Comprehensive Liquor account.
2.4. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1. Our acceptance of your order will only take place when we send an invoice via email: info@comprehensiveliquor.com for comfirmation at which point a contract will have been formed between you and us.
3.2. If for any reason, we are unable to accept your order, we will inform you of this and will not charge you for the product. This may be because the product is out of stock; because of unexpected limits upon our resources which we could not reasonably plan for; or because we have identified an error in the pricing or description of the product.
3.3. You will be assigned an order number within your confirmation email. You should cite your order number when contacting us about your order.
3.4. We do accept orders from outside of the UK; however delivery costs may vary depending upon your location. For more information on the locations we deliver to, and the delivery charges, please our delivery page.
OUR PRODUCTS
4.1. The products will be as described on our site listing in all material respects however they may vary slightly from any pictures of the products or their packaging displayed on our site.
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5. YOUR RIGHT TO MAKE CHANGES OR CANCEL YOUR ORDER
5.1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible.
(a) if it is possible, we will let you know about any adjustments to the price of the product, proposed delivery dates or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change;
(b) if we cannot make the change or the consequences of making the change is unacceptable to you, then you may want to cancel your order.
5.2. Under the Consumer Contracts Regulations 2013 you are given a statutory right to cancel online orders at any time up to 14 days following delivery of your products and receive a refund. If you want to change your mind about your order, please contact us as soon as possible within such timeframe. If you call us to discuss the cancellation of your order we will need some written confirmation from you that this is the case.
5.3. If you cancel your order after products have been dispatched to you, you will be responsible for returning them to us. Please see section 8 for more details as to how to return products to us. You will not be able to return products to us if you have broken any seals on the packaging.
5.4. Where you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the products caused by you handling them in any manner which would not be acceptable in a shop. Please see section 8 for more details on how we handle returns and refunds.
6. PRICE AND PAYMENT
6.1. The price of the product is listed on our site. The price listed is inclusive of VAT, however, a VAT exclusive figure is also listed on the product page. Details of our delivery charges can be found on our delivery page and will be notified at the time of placing your order and selecting your delivery option.
6.2. We take reasonable care to ensure that all the prices listed are correct at the time at which they are listed, however, it is possible that we may, despite our best efforts, list a product with an incorrect price. If the price listed is below the actual price of the product, we will charge you the lower price. If we accept and process your order and the pricing error is obvious and unmistakeable, then we may end the contract, refund any sums you have paid, and require the return of any products provided by you.
6.3. Payment must be made in full when you complete your order. If you do not make payment in full your order will not be processed, and if it has already been accepted then we may end the contract without liability to you.
6.4. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue payment.
6.5. If you suspect any invoice or amount charged is incorrect, you should contact us promptly to notify us.
6.6. Offers, discount codes and VIP products can not be used in conjunction with each other.
7. PROVIDING THE PRODUCTS
7.2. If our supply of the products is delayed by an event outside of our control, then we will inform you as soon as reasonably possible in writing, and let you know of any steps that may be taken to minimise the delay. Provided we notify you of the delay, we will not be held liable for delays caused by the event outside of our control. If there is a risk of a substantial delay, then you may contact us to end the contract and receive a refund for any of the products you have paid for but have not yet received.
7.3. You have the option to collect the products from our premises. You will be able to collect your order from our premises at any time during our normal working hours of 9am to 5pm on weekdays (excluding public and bank holidays) and Weekends.
7.4. If you do not collect the products from us as pre-arranged or any products are returned to us due to unsuccessful delivery then we will contact you for further instruction. We may charge you for storage costs and any further delivery charges. Please see our delivery page for details of our storage costs. If we are unable to contact you or re-arrange delivery or collection of the products within a reasonable timescale, then we may end the contract and will reimburse you for the purchase price, less any delivery charges and/or storage costs incurred.
7.5. The products will become your property on the later of the products having been delivered to your delivery address; when the product is collected from us by you, or by a carrier organised by you; and you paying for the products in full.
7.6. We may suspend the supply of a product to you if:
(a) the product’s packaging needs updating to reflect changes in relevant legislation and regulatory requirements;
(b) you have requested amendments to be made to your order; or
(c) you do not pay in full, the cost of the product upon ordering.
7.7. We will contact you in advance to notify you that we will be suspending the supply of your products, unless the reason for the suspension is urgent. You may contact us to end the contract if we have suspended the supply, or we have informed you that we intend to end the contract. We will provide you with a refund for any sums you have paid for the product.
8. RETURNING PRODUCTS AND COMPLAINTS
8.1. If you have any queries or complaints about the product, please contact us.
8.2. If you are a consumer (i.e. you are an individual purchasing products for private use and not as part of any trade or business) then you benefit from certain consumer protection rights. These are summarised below, but for detailed information please visit the Citizens Advice Website www.adviceguide.org.uk or seek independent legal advice. Nothing in these terms will affect your legal rights:
(a) We are under a legal duty to supply products that are in conformity with this contract;
(b) The Consumer Rights Act 2015 says that the products must be as described, fit for purpose and of satisfactory quality and if not:
(i) you can get an immediate refund in the first 30 days following your purchase;
(ii) thereafter we may offer a replacement product or credit note, or choose to refund you.
8.3. Where you wish to cancel your order and return products to us, please contact us:
(a) In writing – Email us at info@comprehensiveliquor.com. Please provide your name, delivery address, your order number, your phone number and your email address;